Support

We're happy to help.

Tell us your phone (iPhone or Android) and what happened. We usually reply within two business days.

Quick answers

I got a new phone. Are my lists still there?

Yes. Install the app, sign in with the same account (Apple, Google or email), and your lists and recipes are there. To restore the unlock, open the Unlock screen and tap Restore purchases.

Does it work without signal?

Yes. Your lists are kept on your phone too. Changes you make in the store catch up when your phone is back online.

A recipe link won't import.

A few websites don't allow apps to read their pages. Copy the recipe text on the website, then use Recipes → Import → Paste text. Put the name on the first line, then the ingredients, then the steps.

The price reader picked the wrong number.

Hold the phone so the price fills the white frame, in good light, and tap Read price again. It shows the prices it finds with the largest print first; tap the one you pay. You can always type the price yourself.

How do I rename or delete a category?

On the Items list or the Recipes screen, touch and hold the category, then rename it or tap Delete. Deleting a shopping category also deletes the items in it. Deleting a recipe category keeps the recipes.

How do I get a refund?

Purchases go through the App Store or Google Play, so refunds are handled by Apple or Google. Request one from your Apple or Google account's purchase history.

Delete your account

In the app: ☰ menu → Profile → Danger zone → Delete account. Or see Delete your account for all the steps.

Privacy

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